Refund policy

We want you to love your order. If something isn't right, we're here to help.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, email us within 30 days of delivery with your order number and a clear photo of the item (and the packaging, if damaged). We'll send a free replacement or a full refund — you won't need to return the item.

Change of mind returns

You can return unused items in their original condition and packaging within 30 days of delivery. To start a return, email us with your order number. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility for change-of-mind returns.
Original shipping charges are non-refundable.
We recommend a trackable shipping method, as we can't be responsible for returns lost in transit.

Items that can't be returned

Items that have been used, written in, opened from sealed packaging (such as sticker sheets, sticky notes and washi tape), or damaged after delivery
Gift cards
Sale or clearance items, unless faulty

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank, it may take a little longer to appear.